Privacy policy

Kiwi Rockhound Gems – Privacy Policy

Last updated: 11 November 2025
Operated by Kiwi Rockhound Gems · Whangārei · New Zealand
📧 Contact: kiwirockhoundgems@gmail.com

1 · Purpose and Scope

Kiwi Rockhound Gems operates this website and related social-commerce channels (TikTok Shop, Facebook, Instagram Live) to offer a curated, transparent shopping experience for authentic Aotearoa stone taonga.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in line with New Zealand law.
By using any of our Services, you confirm that you have read and understood this Policy.

2 · Personal Information Collected

Depending on your interaction with the site or livestreams, we may collect:

  • Contact details (name, address, email, phone number).

  • Order and payment information (processed securely via Shopify Payments, PayPal or Afterpay – we never store card data ourselves).

  • Device and usage data (IP address, browser type, analytics events via Shopify or TikTok).

  • Communication records (emails or messages you send for support or commissions).

  • Account preferences (if you create a Shopify account or subscribe to updates).

Information is collected directly from you, automatically via cookies, or from trusted partners who assist with payment, shipping (NZ Post / Mainfreight) and marketing.

3 · How Your Information Is Used

We use personal information only for lawful business purposes:

  • Order fulfilment and customer support – to process payments, ship orders and provide service.

  • Marketing communications – to send updates or offers to subscribers (you can unsubscribe any time).

  • Security and fraud prevention – to verify identity and protect transactions.

  • Legal obligations – to meet tax or consumer-law requirements.

  • Analytics and improvement – to understand shopping behaviour and improve our site.

We never sell personal data to third parties.

4 · Sharing and Disclosure

Your information may be shared only with:

  • Shopify, which hosts our store and processes payments under its own privacy policy.

  • Couriers and logistics partners (NZ Post / Mainfreight) for delivery purposes.

  • Professional advisers (e.g., accountant or insurer) as needed for business compliance.

  • Government agencies or law enforcement where legally required.

All partners must handle data securely and in accordance with New Zealand privacy standards.

5 · Data Storage and Security

Personal data is stored in secure cloud systems (Shopify, Google Workspace) protected by two-factor authentication.
Physical records are minimal and kept in locked storage at our Whangārei workshop.
We retain information for up to seven years to meet legal record-keeping requirements, then securely delete it.

6 · Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access and request a copy of your personal information.

  • Request correction of any inaccurate details.

  • Opt out of marketing emails at any time.

  • Request deletion of your data where legally permitted.

To exercise these rights, email us at kiwirockhoundgems@gmail.com. Requests are verified and processed within 20 working days.

7 · International Transfers

Shopify and some service providers may store data on servers in other countries (such as Canada, the United States or the EU). These transfers use approved data-protection frameworks to ensure your information remains secure.

8 · Children’s Data

Our services are for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a child’s information has been provided, please contact us to have it removed immediately.

9 · Cookies and Analytics

Shopify uses cookies to remember your cart and analyse traffic. You can disable cookies in your browser settings, but some features may not work properly. TikTok and Google Analytics may also collect anonymous usage data under their own policies.

10 · Complaints and Contact

If you believe your privacy has been breached, please contact us first at kiwirockhoundgems@gmail.com.
If we can’t resolve the issue, you can raise it with the Office of the Privacy Commissioner (NZ) via www.privacy.org.nz.

11 · Policy Updates

We may update this Privacy Policy to reflect changes in law or business practice. Any updates will appear on this page with a new revision date. By continuing to use our Services, you accept the updated Policy.